Management Consulting

Our management consulting services focus on our clients’ need for strategy, optimal performance and execution, business development, organization, and transformation within the Services business line of a product company.

Services consulting provided:

  • Strategy and business development
  • Financial planning
  • Organizational development
  • Services portfolio development
  • Methodology and processes creation
  • Pricing models
  • Marketing, development of sales tools and go-to-market strategies
  • Partner programs and partner development

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Magento Consulting

The 2hrv Magento consultancy practice is made up of Magento experts who have worked at Magento for over 7 years. Our experts have been called in to resolve complex integrations and performance issues during implementations.  2hrv is not a “code by hour” shop – our engagements begin by understanding, refining and documenting your business requirements to ensure optimal performance on the Magento platform.

Magento Consulting Services

We are Magento Certified  – We built the Certification !

2hrv is based in the San Francisco Bay Area and serves global and US companies

Who We Are

2HRV is focused on helping companies with customer acquisition, retention, increased revenues and profits by focusing on the optimal balance between product and customer services. Engagements are shorter-term and structured for optimal or interim support to corporate or customer service leadership.

Susie Sedlacek, Founder and Advisor

Susie is a business executive with 20+ years of experience aligning customer services with corporate strategies. She has sat on the executive teams of high-technology Fortune 500 and Tier-1 VC-backed software startups. While there she supported their growth with high impact customer services and strong delivery teams. Her skills include the acquisition and retention of customer accounts, building high performance teams globally, transitioning services and developing go-to-market strategies when moving from SMB target markets to Enterprise markets, and increasing revenues and profits. She has also developed successful programs around developer communities for companies working in the Open Source space. She includes in her expansive portfolio the development of Zend training, the Zend Certified Developer programs, Magento U and the Magento Certified Developer program. Susie has worked in senior roles at companies that include Hewlett-Packard, Sun Microsystems, Network Appliance, Zend Technologies, and Magento/eBay. Susie currently sits on the board of an e-commerce start up as well a non-profit focused on preparing under privileged and at-risk youth for opportunities in the work force.

Fred Sedlacek, Principal

Fred has over 25 years of experience in services business development for the high tech industry working with companies such as Sun Microsystems, Genesys and Cisco Systems.  Fred is experienced in creating and growing local and global customer services initiatives around product launches.  This included the development of services offerings and the identification and development of appropriate delivery channels across international geographies.  He identified, recruited, on-boarded, trained and managed offshore teams.  He also built out the in-house business infrastructure and built out company representation in country to support the off-shore teams.  In addition to customer services, Fred built out comprehensive global developer programs to drive the increased adoption of Java and Solaris while at Sun Microsystems.

The Extended 2HRV team

2HRV has brought together a core set of experienced consultants and Magento experts with whom they have worked with on key initiatives in past companies. They include former Magento Architects, services leaders, analytics experts, certification specialists, instructional designers and human resource experts.

Our E-Commerce and web services architects have built and consulted on the Magento platform while at Magento ECG with deep in-depth experience and expertise on the Magento platform.


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